Terms & Conditions

1. General

These terms and conditions apply to all orders placed with Kickzlocker. By placing an order with us, you agree to the terms outlined below. Please read them carefully before completing your purchase. 

2. Orders and payment

When you place an order, you'll receive an order confirmation by email. This confirmation does not constitute acceptance of your order, it simply means we've received it. The purchase agreement is only finalized once we have received your payment. 

Payment can be made using the available payment methods listed on our website. 

3. Shipping and delivery time

At Kickzlocker, we make sure your order is shipped quickly and reliably.

  • Shipping method: orders are shipped via Royal Mail.

  • Processing time: we typically ship orders within 1 to 3 business days. 

  • Delivery time: most orders arrive within 2 to 5 business days.

  • Shipping costs: free shipping.

Once your order has been shipped, you'll receive a tracking code so you can follow your delivery.

4. Returns

Kickzlocker offers a 14-day return period starting from the day you receive your order. During this time, you can return your items without providing a reason.

Return process:

  1. Request a return: submit your return request via our contact form. Please include your order number and the items you wish to return. 

  2. Pack the item: make sure the product is in its original condition. Unworn, undamaged, and is possible, in the original packaging. 

  3. Send it back: once your return is approved, we'll send you the return address. Return shipping costs are at your own expense. 

  4. Refund: after we received and inspect the returned item, we'll issue a full refund within 5 business days via the same payment method you used for your order.

Please note:

  • Products must not be worn or damaged, but trying them on is of course allowed.

  • Keep your proof of shipment until your return has been fully processed. 

  • Return shipping costs are your responsibility, unless the error is on our part. 

5. Complaints 

If you have any issues with your order, please contact us as soon as possible via the contact form. We'll do our best to resolve your complaint quickly and satisfactorily. 

6. Privacy and security

Your personal data is used solely to process your order and keep you informed about it. We take our customers' privacy seriously and handle your information confidentially. For more details on how we protect your data, please see our Privacy policy. 

7. Changes to the Terms and Conditions 

Kickzlocker reserves the right to update these terms and conditions at any time. We recommend checking this page regularly for any changes.